Defect-full Code: Ensuring Future Income with Maintenance Contracts
Kay Pentecost
The most profitable companies let users do their beta testing. The very most profitable companies learn how to leverage user overwhelm to maximize profits on duplicated work. Learn these valuable techniques for:
- Converting bugs to enhancements
- Optimizing the free-fix window
- Making paid support attractive
- Leveraging user ignorance
- Layering defects for optimal effect
- And more!!
Remember, your programmers are going to write defects anyway. Now you can use them to increase company profits!!